Terms and conditions

INGRESSOS: Once ticket(s) have been purchased, no refunds can be processed.   


  1. It is necessary to pick up your transfer CREDENTIAL at our call center.
  2. Always keep the Shuttle identification card (CREDENTIAL) on your body until your return to the hotel.
  3. You will not be able to enter the bus without an identification card (CREDENTIAL). Neither on the way out nor on the way back.
  4. Unfortunately we cannot transport wheelchair users, we do not have the necessary infrastructure for this.
  5. Our transport is carried out by van, minibus and bus.
  6. In case of cancellation or no-show at the scheduled time and place, this amount is non-refundable and will not be credited.
  7. To watch the Parade from the beginning, you must choose the first time to go to the Sambadrome.
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